T1944W-UK.PC

• Authentically convey the fascination with the AMG brand products in customer contact
• List the innovations of the Mercedes-AMG A 45 and describe their functions
• Match the 7 performance components to the individual model variants
• Operate the AMG-specific systems and explain their operation
• Describe the overall function of the relevant vehicle systems
• Name current information on maintenance, repair and diagnostics
• Distinguish between special features specific to the vehicle and malfunctions in complaint cases
• Successfully use vehicle-specific expert knowledge and back up their position when speaking with customers about advantages and benefits

• AMG-specific walk around the vehicle
• What is the difference between the entry-level Performance model and the Performance model of the Mercedes-AMG A-Class?
• Definition of the 7 performance components
• AMG engines
• AMG transmissions
• AMG suspension systems
• Drive system concepts
• AMG braking system
• AMG exhaust systems
• AMG DYNAMIC SELECT
• Tips and tricks for operating the vehicle systems
• Current information on maintenance, repair and diagnostics
• Overview of current repair and diagnostics scopes
• Function of individual systems and cross-system overall function

Additional Information

All participants must have their own D5 user details. The user account must be functioning and include access to GTLS and WIS as a minimum requirement.

We do not have generic user ID's

Systems Technician and Service Advisor / STM

Information for accessing the Virtual Classroom and the times of the session is found in the course syllabus.
Sessions are offered with both AM and PM start times.