T1944W-UK.PC

Market Launch - Mercedes-AMG A45

In Retailer
12
1 X 1hr Sessions
Fee: £120 (cancellation : £240)

Course Information:

  • Authentically convey the fascination with the AMG brand products in customer contact
  • List the innovations of the Mercedes-AMG A 45 and describe their functions
  • Match the 7 performance components to the individual model variants
  • Operate the AMG-specific systems and explain their operation
  • Describe the overall function of the relevant vehicle systems
  • Name current information on maintenance, repair and diagnostics
  • Distinguish between special features specific to the vehicle and malfunctions in complaint cases
  • Successfully use vehicle-specific expert knowledge and back up their position when speaking with customers about advantages and benefits
  • AMG-specific walk around the vehicle
  • What is the difference between the entry-level Performance model and the Performance model of the Mercedes-AMG A-Class?
  • Definition of the 7 performance components
  • AMG engines
  • AMG transmissions
  • AMG suspension systems
  • Drive system concepts
  • AMG braking system
  • AMG exhaust systems
  • AMG DYNAMIC SELECT
  • Tips and tricks for operating the vehicle systems
  • Current information on maintenance, repair and diagnostics
  • Overview of current repair and diagnostics scopes
  • Function of individual systems and cross-system overall function

Additional Information

All participants must have their own D5 user details. The user account must be functioning and include access to GTLS and WIS as a minimum requirement.

We do not have generic user ID's

 

Systems Technician and Service Advisor / STM

Introduction
  • Authentically convey the fascination with the AMG brand products in customer contact
  • List the innovations of the Mercedes-AMG A 45 and describe their functions
  • Match the 7 performance components to the individual model variants
  • Operate the AMG-specific systems and explain their operation
  • Describe the overall function of the relevant vehicle systems
  • Name current information on maintenance, repair and diagnostics
  • Distinguish between special features specific to the vehicle and malfunctions in complaint cases
  • Successfully use vehicle-specific expert knowledge and back up their position when speaking with customers about advantages and benefits
Contents
  • AMG-specific walk around the vehicle
  • What is the difference between the entry-level Performance model and the Performance model of the Mercedes-AMG A-Class?
  • Definition of the 7 performance components
  • AMG engines
  • AMG transmissions
  • AMG suspension systems
  • Drive system concepts
  • AMG braking system
  • AMG exhaust systems
  • AMG DYNAMIC SELECT
  • Tips and tricks for operating the vehicle systems
  • Current information on maintenance, repair and diagnostics
  • Overview of current repair and diagnostics scopes
  • Function of individual systems and cross-system overall function
Requirements

Additional Information

All participants must have their own D5 user details. The user account must be functioning and include access to GTLS and WIS as a minimum requirement.

We do not have generic user ID's

 

Designed for

Systems Technician and Service Advisor / STM