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Mercedes-Benz How it works Apprenticeships combine real work with training and study. Unlike college or university you will apply what you learn directly on the job gaining hands on experience and relevant skills. Apply now
How to apply Hints and tips video Apprenticeships podcast Watch this helpful video for ideas on how to make your application stand out
Listen to this podcast made by the recruitment team for further information on the application process.
Don't just take our word for it... Retail Parts Advisor Apprentice
Jamie-Lee Baker "The apprenticeship gives me industry-specific training and practical hands-on experience. Being part of a prestige programme recognised for quality training gives me the opportunity to excel. It makes me proud to work for the brand." Customer Experience Specialist Apprentice
Freya O'Mahony "I love being able to learn 'on-the-job' and gain knowledge from those around me. The apprenticeship is amazing. You learn something new every day." Light Vehicle Technician Apprentice
James Dickie "The apprenticeship has given me the opportunity to meet new people from different backgrounds, with different experiences and learn from them as well as learning from the apprentice programme." Light Vehicle Technician Apprentice
Taylor Cope "The apprenticeship has allowed me to access opportunities in my business including further training and specialisations in brands like AMG." Retail Parts Advisor Apprentice
Stefan Deans "Being an apprentice has opened up numerous opportunities for me. I've gained industry-recognised qualifications and expanded my professional network. I feel confident and excited that the skills and knowledge I'm building here will set me up for a successful long-term career at Mercedes‑Benz." Retail Parts Advisor Apprentice
Matthew Munday "Whilst being an apprentice, you have the opportunity of working behind the scenes of the dealership where you will get involved in the aftersales and sales side of business operations. Working for one of the most recognised automotive brands in the world is an honour and has allowed me to develop into a valued member of the parts team."
FAQs Apprenticeship overview Application process After the apprenticeship How do I know which apprenticeship I should apply for?
You should think about your interests here. What do you like to do? If you like to meet and work towards deadlines or drive sales and be involved in promotional activities our Retail Parts Advisor Apprenticeship could be perfect for you. On the other hand, if you are drawn to resolving challenges or analysing and enhancing customer experiences, the Customer Experience Specialist Apprenticeship would be an excellent choice. For those who are interested in working on vehicle systems, from replacing parts to solving complex faults, a Light Vehicle Technician might be ideal for you.
What if I have relevant experience or qualifications prior to the apprenticeship?
Throughout our process, which includes the application and telephone interview, we will assess your experience and knowledge. Should we find a direct match with that of our programme, your learning will be tailored based on the results of the knowledge and skills assessments you have completed.
 How long does the apprenticeship last for?
All of our apprenticeship programmes last 3 years, except for the Customer Experience Specialist which lasts around 18 months.
 If I am successful, when will I start my apprenticeship?
Your training, held at the Mercedes‑Benz Training Academy in Milton Keynes, will start from September, however, your employment could begin as early as July.
 Where does my training take place and how often?
Like all apprenticeships your training will be mixed with workplace activities and classroom learning. Your off-the-job training will take place at our Mercedes‑Benz Academy which is based in Milton Keynes. You will be invited to attend 1 week of block training, every 6-8 weeks (approximately). Throughout your time working in your dealership you will also be supported by one of our Training Coaches, who will have regular online meetings with you.
 What are hours and days that I will be required to work?
All positions are full-time roles so you will be working around 35-40 hours a week. Your employer will be able to provide you further details on working hours and days.
 What is the apprentice wage?
An apprenticeship is a job that provides training, and adheres to minimum wage standards. For additional details please visit National Minimum Wage and National Living Wage rates - GOV.UK (www.gov.uk).
 What recognition has the programme received?
Mercedes‑Benz has been fortunate enough to win many awards over the years. These include the Top Employer Award at the AllAboutSchoolLeavers Awards as well as also winning the Best Training and Development, Best for Career Progression, Best Employer; Engineering and Best Advanced Apprenticeship awards. All of these awards were voted for by school leavers, trainees and apprentices. Further recognition was gained when the programme was awarded the National Apprenticeship Award for Large Employer of the Year, after also winning the East Midlands Large Employer of the Year category. In addition to this the Training and Development Centre was awarded the IMI Outstanding Achievers Award for the Approved Centre of the Year, specifically for the adult Technical Training and Apprentice Academy.
How can I apply for an apprenticeship with Mercedes‑Benz?
To apply for an apprenticeship with Mercedes‑Benz, please click here. This will allow you to search for the available vacancies within your local area. Once you have found a suitable vacancy, you will need to submit an online application to be considered for the position.
 How do I apply for an Apprenticeship in Scotland or Wales?
For enquiries regarding Apprenticeships in Scotland and Wales, please reach out to Remit Training. Alternatively, you will find all available vacancies in these regions listed on our website.
 When I search for a vacancy I can't find any local to me?
It may be that within your local area, there are not currently any vacancies available. Monitor the website regularly to ensure you do not miss an opportunity, as we will be adding vacancies throughout the year. You could also try increasing the search radius, but please be mindful that you need to be able to travel to the selected retailer if you were to be successful.
 Once I have submitted my application, what happens next?
Our roadmap to success provides further information on the recruitment process.
 What information will I need to make an application?
In addition to personal details, you will also need to be able to provide evidence of your GCSE grades or predicted grades. Please ensure you have this information to hand when you are ready to start your application. We will also require a few documents for our funding eligibility checks these being; a Birth certificate or Passport, a proof of address document issued within the last 3 months, and records of your UK address from the previous 3 years. Then you will need to answer some questions about yourself. Please feel free to make notes in advance of starting the application, about your skills, experience, interests and hobbies.
What happens if I run out of time when writing my application?
When you start the application you will be asked to create a password for your account. You can save your application and log back in at a later time to continue or make amendments prior to submitting your completed application.
 Where can I get help writing my application?
We have put together a short video with hints and tips which might be helpful to you, along with a podcast episode providing you more information on our apprenticeships. This is located on the 'How to apply' section above. You should think about the skills you have that might be beneficial to this role. Think about any employment experience you have and how that demonstrates your skills. You might want to write some notes about these things to have to hand before you start writing your application. Please see the following links that might be useful if you feel you require some more assistance writing your application: https://barclayslifeskills.com/i-want-help-applying-for-jobs/sixth-form/ https://nationalcareers.service.gov.uk/careers-advice/application-forms https://www.skillsforcareers.education.gov.uk/pages/training-choice/apprenticeships https://www.amazingapprenticeships.com/resources/your-step-by-step-guide-to-applying-for-an-apprenticeship
What is a reasonable adjustment and how do I request one?
A good recruitment process should evaluate the skills required for the job without disadvantaging applicants due to their disability or condition. If modifications can be made to ensure that a disability does not disadvantage you, then this is a reasonable adjustment. Under the Equality Act 2010, employers are obligated to provide reasonable adjustments. You are not required to disclose your condition during the application process. Instead, inform us of the reasonable adjustments you require. If you require adjustments to support you at the interview stage, please ensure you answer yes and provide details when asked in the Equality and Diversity section of the application. For any further assistance with any stage of the application process please email apprentice_access@mercedes-benz.com stating 'Reasonable Adjustments' in the title of your email.
How can I prepare for an interview?
Please take a look at our interview preparation guide, for any further assistance please contact us on apprentice_recruitment@mercedes-benz.com.
 Will I get a job at the end of my training?
Any sector will experience the movement of people in and out of jobs and this can be due to factors outside of our control, however, we achieve a very high retention rate of 70% of apprentices still within Mercedes‑Benz after 10 years of service.
 What sort of jobs can I expect to progress to once I have completed my apprenticeship?
The automotive sector encompasses many different disciplines and literally, the sky's the limit for anyone who is willing to develop their skills and gain the knowledge required. Each of our job descriptions on this website, details possible career opportunities. Retail Parts Advisor Customer Experience Specialist Light Vehicle Technician
Types of apprenticeships
Retail Parts Advisor
Retail Parts Advisor The role of a Retail Parts Advisor Apprentice is a diverse and exciting role where you will interact with internal and external stakeholders on a daily basis. You'll be working both behind the scenes receiving deliveries and managing stock levels as well as representing the brand as a main point of contact for our retail customers. You will develop skills in merchandising, forecasting, and analysing purchasing habits whilst maintaining and driving Mercedes‑Benz business standards. Read full details
Retail Parts Advisor Apprenticeship The role of a Retail Parts Advisor Apprentice is a diverse and exciting role in one of the biggest car brands on the planet. You'll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes‑Benz customers. You'll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations. This is a great step into starting a career in one of the largest global automotive brands , which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager. The role of a Retail (Parts) Advisor Apprentice Building and maintaining relationships with internal and external customers both in person and over the phone Developing relationships with other departments Preparing orders Meeting deadlines Stock Control/ Management Processing Warranty Claims and Payments Identifying Parts Business development/ Planning Marketing and Visual Merchandising Forecasting and Budgeting Managing logistics including organizing and arranging deliveries Using your creativity, you have the chance to improve the parts process within your dealership Full time mentoring from a fully trained Mercedes‑Benz technician Desired Skills and Personal Qualities Sales Skills Organizational skills ICT Skills Complaint resolution skills Problem solving abilities Ability to work independently and as part of a team Flexibility An interest in motor vehicles Customer service skills Entry Requirements Age 16+ GCSE grade 4 as a minimum (equivalent to C or above) in: Mathematics English Important information We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability, please state this on your application form and measures will be put in place to support you. The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to 'off-the-job' training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship
Customer Experience Specialist
Customer Experience Specialist As a Customer Experience Specialist Apprentice, you will develop first-class customer service skills. You will learn to understand customer and business needs, critically evaluate service levels and implement changes to enhance the customer journey. You will acquire the skills to deal with challenging situations, develop plans to drive brand loyalty and retention whilst exceeding customer expectations and provide the Mercedes‑Benz luxury experience. Read full details
Customer Experience Specialist Apprenticeship As a Customer Experience Specialist Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations. Working towards a Level 3 Apprenticeship as a Customer Service Expert you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Roles are either based in the Front of House areas, with a view to developing the skills to start a career in the role of Star Expert, or in the Service Department, with a view to developing the skills to start a career in the role of Service Advisor. People who complete the Customer Experience Specialist Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Customer Service Team Leader, Brand Ambassador, Service Manager, Customer Support Executive and Product Support Specialist. The role of a Customer Experience Specialist Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges and managing challenging situations Understanding the extended customer journey Understanding how to apply different skills and behaviors in various different situations Developing insights into customer behavior including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analysing service levels and develop options for improvement Developing new ideas and initiatives to improve your busines Learning knowledge of how to provide the correct customer service within the Motor Industry Desired Skills and Personal Qualities First-class customer service skills Organisational skills Listening & communication skills ICT skills Complaint resolution skills Problem solving abilities Ability to work independently and as part of a team An interest in motor vehicle Entry Requirements Age 16+ GCSE grade 4 as a minimum (equivalent to C or above) in: Mathematics English Important information We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability please state this on your application form and measures will be put in place to support you The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to 'off-the-job' training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship
Light Vehicle Technician
Light Vehicle Technician As a Light Vehicle Technician, specialising in either Car or Van, you will service and repair all systems within the vehicle including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies and the advances in electrification, the tasks are constantly changing. Read full details
Light Vehicle Technician Apprentice As a Light Vehicle Technician, specialising in either Car or Van, you will service and repair all systems within the vehicle including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing. Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians. If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you! People who complete the Light Vehicle Technician Apprenticeship will have an exciting career path ahead of them. This apprenticeship may lead to roles including Systems Technician, Technical Trainer and Diagnostic Technician. The role of a Light Vehicle Technician Apprentice Carrying out maintenance and repair work Visual inspections and care of customer vehicles Completion of relevant documentation Working with System Technicians on more complex and extensive diagnostic and repair tasks Full time mentoring from a fully trained Mercedes‑Benz technician Desired Skills and Personal Qualities Basic mechanical understanding or knowledge Passion and interest in the motor industry Team player Self-Motivated Attention to detail Enthusiasm to learn Dedicated Entry Requirements Age 16+ GCSE grade 4 as a minimum (equivalent to C or above) in: Mathematics English Important information We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability please state this on your application form and measures will be put in place to support you. The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to 'off-the-job' training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship
Start your journey here... Becoming an apprentice with Mercedes‑Benz, is about becoming a part of history. Innovation and technology has been part of who we are since we invented the first automobile in 1886. From traditional beginnings to an innovative future, our brand continues to push the boundaries of possibility. There's no limit to what you can achieve in your career at Mercedes‑Benz. The future of automotive is exciting… be a part of it Apply now Download brochure