FAQs and Useful Information

Frequently asked questions…
How can I apply for an apprenticeship with Mercedes-Benz?

You can apply for an apprenticeship with Mercedes-Benz by clicking on the link and searching for vacancies that are currently available within your local area. Once you have found a vacancy, you will need to submit an application online in order to be considered.

How do I apply for an Apprenticeship in Scotland or Wales?

Please contact Remit Training to enquire about Apprenticeships in Scotland and Wales.

Where can I find out more about apprenticeships and careers with the automotive industry?

We have provided a number of links to sources of information both about apprenticeships in general and specific information about the various career options throughout the motor industry, not just within Mercedes-Benz. Check out the links below this FAQ section.

How do I know which apprenticeship I should apply for?

If you have an interest in retail and customer service, or have experience in either of these areas then the Retail Parts Advisor apprenticeship or the Customer Service Expert apprenticeship could be the one for you. If you prefer to be more hands-on and are mechanically minded, then the Light Vehicle Technician apprenticeship or the Heavy Vehicle Technician apprenticeship could be your best option.

When I type in my postcode and select the number of miles I am willing to travel, why does nothing come up?

It may be that within your local area, there are not currently any vacancies available. Monitor the website regularly to ensure you do not miss an opportunity, as we will be adding vacancies throughout the year.

How do I know that I will be treated fairly?

Mercedes-Benz is committed to a policy of equality and diversity. The motor trade is one in which females are particularly underrepresented with under 2.5% of annual recruitment being made up of females. Around 5.7% of our Apprentice Academy intake last year was female and we are striving to promote the motor trade to a new generation of young female learners to try and raise the female representation.

Once I have submitted my application, what happens next?

You will receive an email confirming that we have your application and that a member of the recruitment team will endeavour to contact you within 3 weeks of the closing date of the vacancy that you have applied for.

You may be asked to participate in a telephone interview so please ensure you monitor your emails regularly and research the role thoroughly beforehand.  

Do I have to go through many stages before I get a final decision on my application?

If you are successful after submitting your application, you will be invited to take part in a telephone interview. Provided you reach the next stage(s), you may be invited to attend a face-to-face interview at the dealership and asked to complete some online assessments before any decision is made. Some interviews may be held virtually.

What do the online assessments involve?

The online assessments consist of a series of short, multiple choice aptitude tests.

How do I know that I will receive the best training and development?

The Mercedes-Benz Apprentice Programme has been running since 1995 and we have had over 1,500 learners graduate. This 91% achievement rate compared to the National average of 76%. In addition, we have received a Grade 1 Outcomes for Learners from Ofsted.

How long does the apprenticeship last for?

All of our apprenticeship programmes last for 3 years, except for the Customer Service Expert programme which lasts 2 years.

If I am successful, when will I start my apprenticeship?

Our apprenticeship programmes begin in September every year.

Where does my training take place and how often?

Your off-the-job training will take place at our Mercedes-Benz academy which is based in Milton Keynes. You will be invited to attend 1 week of block training at the academy, every 6-8 weeks (approximately).

As you will be required to attend the academy for the duration of the week's training, you will be provided with accomodation, transport and food and drink during your stay. The rest of your time will be spent working at your local dealership as per the vacancy that you applied for.      

Due to the current COVID 19 pandemic, most off-the-job training is taking place virtually to ensure your safety and that of our trainers.

What are hours and days that I will be required to work?

You will be asked to work anywhere between 35-40 hours a week and your employer will be able to provide you with further details on this.

What is the apprentice wage?

Please refer to the Government website for more details on wages: https://www.gov.uk/national-minimum-wage-rates

Will I get a job at the end of my training?

Any sector will experience movement of people in and out of jobs and this can be due to factors outside of our control, however, we achieve a very high retention rate of 70% of apprentices still within the industry after 10 years of service.

What sort of jobs can I expect to progress to once I have completed my apprenticeship?

The automotive sector encompasses many different disciplines and literally the sky's the limit for anyone who is willing to develop their skills and to gain the knowledge required.                

Each of the job descriptions on this website, details possible career opportunities.  https://mercedes-benztraining.co.uk/mercedes-benz-academy-programme.aspx

What recognition has the programme received?

The Mercedes-Benz Apprentice Programme was awarded the Top Employer Award at the AllAboutSchoolLeavers Awards as well as also winning the Best Training and Development, Best for Career Progression, Best Employer; Engineering and Best Advanced Apprenticeship awards. All of these awards were voted for by school leavers, trainees and apprentices.

Further recognition was gained when the programme was awarded the National Apprenticeship Award for Large Employer of the Year, after also winning the East Midlands Large Employer of the Year category.

In addition to this the Training and Development Centre was awarded the IMI Outstanding Achievers Award for the Approved Centre of the Year, specifically for the adult Technical Training and Apprentice Academy.

What information will I need to make an application?

In addition to personal details, you will also need to be able to evidence your GCSE grades or predicted grades.  Please ensure you have this information to hand when you are ready to start your application.

You will also need to answer some questions about yourself.  Please feel free to make notes in advance of starting the application, about your skills, experience, interests and hobbies.

What happens if I run out of time when writing my application?

When you start the application you will be asked to create a password for your account.  Make sure you make a note of this.  You can save your application and log back in at a later time using the password to continue working on your application.

How do I write an application?

We have put together a short video with hints and tips which might be helpful to you.  This is located on the 'apply now' section of the website.

You should think about the skills you have that might be beneficial to this role.  Think about any employment experience you have and how that demonstrates your skills.  You might want to write some notes about these things to have to hand before you start writing your application.

Where can I get help writing an application?

The following links might be useful to you if you require some assistance writing an application:

https://www.remploy.co.uk/

https://barclayslifeskills.com/i-want-help-applying-for-jobs/sixth-form/

https://www.princes-trust.org.uk/Document_Get-Hired-Booklet.pdf

https://nationalcareers.service.gov.uk/careers-advice/application-forms

 

If you require support with any stage of the application process please email apprentice_access@daimler.com stating ‘Reasonable Adjustments’ in the title of your email.

 

What do I do if I need support at an interview?

If you require adjustments to support you at the interview stage, please ensure you answer yes and provide details when asked in the Equality and Diversity section of the application.

How can I prepare for an interview?

The key to a successful interview is preparation. We have put together a guide to help you prepare for your interview:

 

Questions to ask yourself before the Interview

  • What is the reason you want to work in the automotive industry?
  • What is the reason you applied to Mercedes-Benz?
  • What do you know about the company?  Obtain as much information as possible in advance of your interview – use the company website, company literature and try to obtain some product knowledge
  • What do you know about the apprenticeship you have applied for? More information can be found on the Institute of Apprenticeships website - Light Vehicle Technician, Heavy Vehicle Technician , Retailer (Parts) Level 2Retail Team Leader (Parts) Level 3, and Customer Service Specialist.  Researching the role is key. You can also find out more about each on our website at www.mercedes-benztraining.co.uk/apprenticeships
  • How committed are you to this apprentice programme?
  • What do you expect to be doing in the future? What are your career plans?
  • Where do your strengths lie (Try to think of things related to the position you have applied for)
  • What are your weaknesses? (Can you turn that into a positive point, or explain how you have now learnt to overcome it – what have you done to overcome it?)
  • What did you like about school?
  • What personal qualities do you feel you can offer an employer?
  • What interested you in this position?
  • How do you cope under pressure?
  • How do you cope when you have to prioritise?
  • How do you work within a team?
  • How do you work using your initiative?
  • What challenges have you faced and how did you overcome them?
  • What have you achieved that you are proud of?
  • Why should they employ you rather than anyone else?

 

The Interview –Face to Face

  • Plan your route to get to the place of your interview. Check the travel times and make sure you have left enough time to find the premises
  • Always dress as smartly as possible. Wear a suit if you have one. Wear shoes, not trainers. Try to remember that appearance at an interview is usually always considered
  • Try to arrive about 10 minutes before your interview time
  • Always shake hands firmly (don’t feel afraid to initiate a handshake!), establish eye contact and smile on introduction with the interviewer. This will make you appear confident, eager and friendly

 

The Interview - Virtual

  • Make sure you allow yourself plenty of time to get set up before the interview
  • Log into the interview before it is due to start – if possible do a test in advance to ensure you know how to access the interview
  • Consider the background – make sure you do the interview somewhere with a suitable background
  • Ensure you are alone and in a quiet room with good lighting and with no disturbances or distractions.  Tell people not to disturb you if necessary
  • Dress formally, as if it were a face to face interview (see comments above)
  • Ensure you have a good internet connection
  • Ensure you look at the camera, maintain eye contact (via the camera) and smile

 

The Interview – Both styles of Interview

  • Answer questions concisely and to the point. Do not volunteer irrelevant information
  • Always be positive about yourself and your abilities – concentrate on things you have done, can do and enjoy doing
  • Negative responses are not received well, either about yourself or previous employers. Try to think of the positives of something 
  • It is advised to not talk about salaries or benefits on a first interview
  • Remember; an interview is a two way thing - you need to decide if you would like working at the Retailer/Dealership

 

You should also be prepared to ask the interviewer questions throughout the interview so you can gain a greater understanding of the company, role, team and what it will be like to work in the dealership. This also shows that you have been proactive in thinking about the role and preparing for the interview.

 

Questions You Could Ask

  • When was their business established?
  • How many staff do you have?
  • What other sites do you have?
  • What is the working environment like?
  • Who would I be reporting to and what are they like?
  • What is the team that I would be working with like?
  • What type of person do you feel would fit in with the existing team?
  • Have you apprentices have you had before and what are they doing now?
  • How would my day be organised? What will I be doing the majority of the time?
  • What are the rewarding parts of the job?
  • What is the busiest/quietest time of the day?
  • What would you expect from me in the first few months?
  • How will I be trained in the dealership?
  • How soon are you looking to start an apprentice?
  • Is there anything else you would like to know about me?

 

At The End of the Interview

  • If they ask you if you have any further questions, and you have – ask. If you feel you have asked everything you need to know, don’t be afraid to say you think everything has been covered.
  • Thank them for their time
  • Tell them if you are interested and give them reasons why you are interested
  • Tell them when you can start
  • Ask to look around if you haven’t been shown already
  • Ask how soon they will make a decision
  • Shake their hand – remember to smile!

 

Remember, competition can be fierce when applying for an Apprenticeship so try to be as best prepared as you can. If you have any questions that you think the Recruitment Team can help you with prior to your interview, then you can contact them at: apprentice_recruitment@daimler.com

 

Best of luck!