The Academy

The Mercedes-Benz Apprentice Academy has been in place since 1995 and since then over 1,500 of our apprentices have graduated from the scheme. Recruitment of apprentices is increasing by 30 per cent year-on-year which shows a positive view from the Retailers of the apprentices coming through the ranks and the contribution they make to the businesses. As a further sign of investment in the programme the Apprentice Academy recently moved to £3 million state-of-the-art facilities at Tongwell, Milton Keynes, home of Mercedes‑Benz’ UK headquarters.

Types of Apprenticeship

Mercedes‑Benz offers four apprentice schemes. Select a scheme below to discover more…

Light Vehicle Technician (Passenger Cars)

We are looking to recruit Apprentice Light Vehicle Technicians to join our busy team environment. This is an excellent opportunity for an outgoing, enthusiastic and proactive individual looking to start a career in the Motor Industry. These positions offer the right candidates the chance to work for one of the world’s most prestigious car companies. They also give successful applicants the chance to develop their own skills in all aspects of vehicle maintenance and repair work, whilst working on some of the world’s most sought after vehicles.

You will be working in a Passenger Car workshop within a busy team environment, constantly representing the brand and its values by exceeding our customer’s expectations and delivering an unparalleled level of service and quality.

The role of an Apprentice Light Vehicle Technician

  • Carrying out maintenance and repair work
  • Visual inspections and care of customer vehicles
  • Completion of relevant documentation
  • Working with System Technicians on more complex and extensive diagnostic and repair tasks

Desired Skills and Personal Qualities

  • Basic mechanical understanding or knowledge
  • Passion and interest in the motor industry
  • Team player
  • Self- Motivated
  • Attention to detail
  • Enthusiasm to learn
  • Dedicated

Entry Qualifications (Preferable)
GCSE grades (or equivalent) A*-C in:

  • Mathematics
  • English Language

Future Career opportunities

  • Maintenance, System and Diagnostic Technicians
  • Service Team Leader
  • Service Manager
  • After Sales Manager
Retail Parts Advisor

We are looking to recruit Apprentice Retail Parts Advisors to join our busy team. This is an excellent opportunity for an outgoing, enthusiastic and proactive individual with fantastic communication skills who strives to progress on the career ladder. These positions will offer the right candidate the chance to work for one of the world’s most prestigious automotive companies.

You will be working in a busy environment, constantly representing the brand and its values by exceeding our customer’s expectations and delivering an unparalleled level of service and quality.

The role of an Apprentice Retail Parts Advisor

  • Building and maintaining relationships with internal and external customers both in person and over the phone
  • Developing relationships with other departments
  • Preparing orders
  • Meeting deadlines
  • Stock Control/ Management
  • Processing Warranty Claims and Payments
  • Identifying Parts
  • Business development/ Planning
  • Marketing and Visual Merchandising
  • Forecasting and Budgeting
  • Managing logistics including organising and arranging deliveries

Desired Skills and Personal Qualities

  • Customer service skills
  • Sales Skills
  • Organisational skills
  • ICT Skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • Flexibility
  • An interest in motor vehicles

Entry Qualifications (Preferable)

  • GCSE grades (or equivalent) A*-C in:
  • Mathematics
  • English Language

Future Career opportunities

  • Parts Process Specialist
  • Parts Supervisor
  • Parts Manager
  • After Sales Manager
  • May lead to Sales Executive

Heavy Vehicle Technician (Trucks and Vans)

We are looking to recruit Apprentice Heavy Vehicle Technicians to join our busy team environment. This is an excellent opportunity for an outgoing, enthusiastic and proactive individual looking to start a career in the Motor Industry. The positions offer the right candidates the chance to work for one of the world’s most prestigious companies. They also give successful applicants the chance to develop their own skills in all aspects of vehicle maintenance and repair work, whilst working on some of the world’s most sought after vehicles.

You will be working in a Commercial Vehicle workshop within a busy team environment, constantly representing the brand and its values by exceeding our customer’s expectations and delivering an unparalleled level of service and quality.

The role of an Apprentice Heavy Vehicle Technician

  • Building and maintaining relationships with internal and external customers both in person and over the phone
  • Carrying out maintenance and repair work
  • Visual inspections and care of customer vehicles
  • Completion of relevant documentation
  • Working with System Technicians on more complex and extensive diagnostic and repair tasks

Desired Skills and Personal Qualities

  • Passion and interest in the motor industry
  • Basic mechanical understanding or knowledge
  • Team player
  • Motivated
  • Attention to detail
  • Enthusiasm to learn
  • Dedicated

Entry Qualifications (Preferable)

  • GCSE grades (or equivalent) A*-C in:
  • Mathematics
  • English Language

Future Career opportunities

  • Maintenance, System, Diagnostic Technicians
  • Breakdown/Recoveries
  • Service Team Leader
  • Service Manager
  • After Sales Manager

Customer Service Expert

We are currently recruiting Apprentice Customer Service Experts to join our growing team. During your apprenticeship, you will undertake a Mercedes-Benz and recognised Apprenticeship in Customer Service starting at Level 2 and finishing at Level 3 which will provide the opportunity to develop first-class customer service skills in the Motor industry. This includes being provided with premium level training at our ‘state–of–the-art’ Apprentice Academy for one of the world’s most prestigious automotive companies.

The Apprenticeship:

Working towards a Level 2 Apprenticeship as a Practitioner of Customer Service you will learn the key principles, practices and skills that underpin the role.  You will then move onto a Level 3 Apprenticeship training as a Customer Service Specialist, further developing your prior learning and applying your skills in more complex situations. 

Key Learning Outcomes – Level 2:

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information 
  • Resolving challenges

Key Learning Outcomes – Level 3:

  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviors in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement

Candidates need to have or be willing to develop:

  • First-class customer service skills
  • Organisational skills
  • Listening & communication skills
  • ICT skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • An interest in motor vehicles

Entry Qualifications (Desirable):

  • GCSE grades (or equivalent) A*-C in:
  • Mathematics
  • English Language

Future Career opportunities:

  • Customer Support Executive
  • Front of House – Brand Representative
  • Customer Service Expert leading to After Sales, Service Advisor or Parts Operations Specialist

Facilities and Accommodation

Mercedes‑Benz apprentices are provided with their own rooms at a hotel near to the Academy. You can also enjoy a range of entertainment activities throughout the week in the Mercedes‑Benz games room or you can relax in the sauna or jacuzzi. Breakfast and dinner are provided at the hotel and a selection of lunch options are available at the Academy along with snacks and drinks machines. Games nights, team building, and even karting are some of the activities offered on the apprentice scheme.

Mercedes‑Benz’ Duty of Care

Apprentices are well looked after when on the scheme and are treated in line with our Safeguarding Policy. As an apprentice you will be assigned a workplace mentor for your time at the local Retailer and a dedicated Student Liaison Officer for your time at the Academy in Milton Keynes. A 24-hour hotline is also on hand should you need anything whilst away from home, whilst learners needing additional help in Maths and English will have access to agencies to help them build up their skills to the required level.

Equality and Diversity

Mercedes‑Benz is committed to a policy of equality and diversity. The motor trade is one in which females are particularly underrepresented with under 2.5 percent of annual recruitment being made up of females. Around 5.7 percent of our Apprentice Academy intake last year was female and we are striving to promote the motor trade to a new generation of young female learners to try and raise the female representation.

After Completion - What Comes Next

Ofsted have rated the Mercedes‑Benz Apprentice Academy 'Outstanding' in the 'Outcomes for Learners' category and this shows in a 96 per cent pass completion rate. Graduates of the Apprentice Academy will receive their awards at a ceremony at Mercedes‑Benz World in Surrey, hosted by senior executives within the business. The Apprentice of the Year winners and nominees are invited to a formal dinner, whilst winners can also book their ticket to work experience with the Mercedes AMG Petronas Formula One team. Mercedes‑Benz works with dealers to ensure apprentice recruitment fits a demand for new parts and technician positions which allows our apprentices to move straight into employment with their dealership once the scheme ends, a career path taken by many and backed up by the 70 per cent of apprenticeship graduates who remain in the Dealer network after ten years.

Apprentice Q and A:

Alexander Malcolm, Apprentice Parts Operations Specialist

Alexander has been employed by Mercedes-Benz of Macclesfield, undertaking an Apprenticeship as a Parts Operations Specialist. Alex was awarded Apprentice of the Year by Mercedes-Benz and was also the winner of the IMI Outstanding Student in a non-technical discipline.

Given the variety of options available to you, why did you choose an Apprenticeship?

“After doing my A Levels I didn't want to go to university so looked for other options available. I had a look on the Government's Apprenticeship website and found that Mercedes-Benz were offering an Apprenticeship in Macclesfield so I applied for it. I felt that going for an Apprenticeship would give me the correct training I would need for the job over 3 years.”

What does your role involve?

“My role involves dealing with parts enquiries from internal and external customers and getting them parts for a vehicle as quickly as possible. Most of our work comes through our busy workshop but we also have regular independent garages who require parts.”

What is your favourite thing about your job?

“My favourite part of the job is the customer interaction and helping with any queries they have. Although some of the queries they have are challenging, the satisfaction you get once the job is complete is great and makes it all worthwhile.”

How did it feel to win Apprentice of the Year?

“Unbelievable! Just to complete my Apprenticeship with such a great company was a fantastic achievement, but to get awarded apprentice of the year was the icing on the cake. It really did make the 3 years of hard work I put into this Apprenticeship worth it.”

As part of winning the title, you spent a week at MERCEDES AMG PETRONAS F1 during the British Grand Prix Week. How was that experience?

“It was an amazing experience. To be able to work among people who all worked so hard and all had the same goal was fantastic. And obviously to work within a team that I support, that’s something that I will never forget.”

Based on your experience, what advice would you give to someone who is considering what to do with their future/career path?

“Do what you want to do. If you don’t do what you want to do, you won’t enjoy it as much. There’s a lot of pressure from schools wanting students to go to university. That means that they very rarely speak to students about other opportunities for them. Knowing what I know now, I would encourage current students to look into Apprenticeships in a little more depth. I was fortunate enough to find an Apprenticeship with a fantastic brand and great support from the Mercedes-Benz Apprentice Academy as well as my workplace. Overall, my experience has been unforgettable and I am now looking forward to what the future holds.”