Retail Parts Advisor Apprenticeship The role of a Retail Parts Advisor Apprentice is a diverse and exciting role in one of the biggest car brands on the planet. You'll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes‑Benz customers. You'll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations. This is a great step into starting a career in one of the largest global automotive brands , which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager. The role of a Retail (Parts) Advisor Apprentice Building and maintaining relationships with internal and external customers both in person and over the phone Developing relationships with other departments Preparing orders Meeting deadlines Stock Control/ Management Processing Warranty Claims and Payments Identifying Parts Business development/ Planning Marketing and Visual Merchandising Forecasting and Budgeting Managing logistics including organizing and arranging deliveries Using your creativity, you have the chance to improve the parts process within your dealership Full time mentoring from a fully trained Mercedes‑Benz technician Desired Skills and Personal Qualities Sales Skills Organizational skills ICT Skills Complaint resolution skills Problem solving abilities Ability to work independently and as part of a team Flexibility An interest in motor vehicles Customer service skills Entry Requirements Age 16+ GCSE grade 4 as a minimum (equivalent to C or above) in: Mathematics English Important information We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability, please state this on your application form and measures will be put in place to support you. The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to 'off-the-job' training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship

Customer Experience Specialist Apprenticeship As a Customer Experience Specialist Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations. Working towards a Level 3 Apprenticeship as a Customer Service Expert you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Roles are either based in the Front of House areas, with a view to developing the skills to start a career in the role of Star Expert, or in the Service Department, with a view to developing the skills to start a career in the role of Service Advisor. People who complete the Customer Experience Specialist Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Customer Service Team Leader, Brand Ambassador, Service Manager, Customer Support Executive and Product Support Specialist. The role of a Customer Experience Specialist Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges and managing challenging situations Understanding the extended customer journey Understanding how to apply different skills and behaviors in various different situations Developing insights into customer behavior including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analysing service levels and develop options for improvement Developing new ideas and initiatives to improve your busines Learning knowledge of how to provide the correct customer service within the Motor Industry Desired Skills and Personal Qualities First-class customer service skills Organisational skills Listening & communication skills ICT skills Complaint resolution skills Problem solving abilities Ability to work independently and as part of a team An interest in motor vehicle Entry Requirements Age 16+ GCSE grade 4 as a minimum (equivalent to C or above) in: Mathematics English Important information We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability please state this on your application form and measures will be put in place to support you The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to 'off-the-job' training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship

Light Vehicle Technician Apprentice As a Light Vehicle Technician, specialising in either Car or Van, you will service and repair all systems within the vehicle including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing. Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians. If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you! People who complete the Light Vehicle Technician Apprenticeship will have an exciting career path ahead of them. This apprenticeship may lead to roles including Systems Technician, Technical Trainer and Diagnostic Technician. The role of a Light Vehicle Technician Apprentice Carrying out maintenance and repair work Visual inspections and care of customer vehicles Completion of relevant documentation Working with System Technicians on more complex and extensive diagnostic and repair tasks Full time mentoring from a fully trained Mercedes‑Benz technician Desired Skills and Personal Qualities Basic mechanical understanding or knowledge Passion and interest in the motor industry Team player Self-Motivated Attention to detail Enthusiasm to learn Dedicated Entry Requirements Age 16+ GCSE grade 4 as a minimum (equivalent to C or above) in: Mathematics English Important information We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability please state this on your application form and measures will be put in place to support you. The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to 'off-the-job' training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship