This opportunity is specifically designed for individuals with little to no previous experience, all you need is enthusiasm, a willingness to learn, and a passion for delivering great service. We’ll provide the training, support and real-world experience to help you build your skills and confidence from day one.

In this varied and hands-on role, you’ll gain experience across all aspects of the parts operation. You’ll work both behind the scenes, receiving deliveries and organising stock and on the front desk, supporting and advising Mercedes-Benz customers. Every day brings something new, making this a fantastic way to learn how a successful retail operation runs.

Throughout your apprenticeship, you’ll develop valuable skills in stock management, merchandising, forecasting and understanding customer buying behaviour. Just as importantly, you’ll learn how to build strong customer relationships and contribute to business growth.

You’ll begin with a Level 2 Retailer Apprenticeship, where you’ll learn the essential foundations of the role step by step—no prior knowledge required. Once completed, you’ll progress to a Level 3 Team Leader qualification, giving you the opportunity to take on more responsibility and further develop your expertise.

This role is perfect for school leavers looking for their first step into the automotive industry. With clear career progression pathways including roles such as Parts Process Specialist, Business Development and Group Parts Manager, this apprenticeship can be the start of a long and successful career.

If you’re eager to learn, ready to get stuck in and want to grow within a global brand, this is the perfect place to begin. 

We reserve the right to withdraw the role at any point during the recruitment process. 

 Start your career from the ground up with one of the world’s most recognised automotive brands as a Retail Parts Advisor Apprentice at Mercedes-Benz.

This opportunity is specifically designed for individuals with little to no previous experience, all you need is enthusiasm, a willingness to learn, and a passion for delivering great service. We’ll provide the training, support and real-world experience to help you build your skills and confidence from day one.

In this varied and hands-on role, you’ll gain experience across all aspects of the parts operation. You’ll work both behind the scenes, receiving deliveries and organising stock and on the front desk, supporting and advising Mercedes-Benz customers. Every day brings something new, making this a fantastic way to learn how a successful retail operation runs.

Throughout your apprenticeship, you’ll develop valuable skills in stock management, merchandising, forecasting and understanding customer buying behaviour. Just as importantly, you’ll learn how to build strong customer relationships and contribute to business growth.

You’ll begin with a Level 2 Retailer Apprenticeship, where you’ll learn the essential foundations of the role step by step—no prior knowledge required. Once completed, you’ll progress to a Level 3 Team Leader qualification, giving you the opportunity to take on more responsibility and further develop your expertise.

This role is perfect for school leavers looking for their first step into the automotive industry. With clear career progression pathways including roles such as Parts Process Specialist, Business Development and Group Parts Manager, this apprenticeship can be the start of a long and successful career.

If you’re eager to learn, ready to get stuck in and want to grow within a global brand, this is the perfect place to begin. 

 We reserve the right to withdraw the role at any point during the recruitment process. 

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations. 

Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. 

This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor. 

People who complete the Customer Experience Specialist Service Advisor Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Service Advisor, Customer Support Executive, Service Manager and Product Support Specialist. 

 We reserve the right to withdraw the role at any point during the recruitment process. 

 

The role of a Retail Parts Advisor Apprentice is a diverse and exciting role in one of the biggest car brands on the planet. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. 

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations. 

This is a great step into starting a career in one of the largest global automotive brands , which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager. 

 

The role of a Retail (Parts) Advisor Apprentice 

·       Building and maintaining relationships with internal and external customers both in person and over the phone 

·       Developing relationships with other departments 

·       Preparing orders 

·       Meeting deadlines 

·       Stock Control/ Management 

·       Processing Warranty Claims and Payments 

·       Identifying Parts 

·       Business development/ Planning 

·       Marketing and Visual Merchandising 

·       Forecasting and Budgeting 

·       Managing logistics including organizing and arranging deliveries 

·       Using your creativity, you have the chance to improve the parts process within your dealership 

·       Full time mentoring from a fully trained Mercedes-Benz technician 

 

Desired Skills and Personal Qualities 

·       Sales Skills 

·       Organizational skills 

·       ICT Skills 

·       Complaint resolution skills 

·       Problem solving abilities. 

·       Ability to work independently and as part of a team 

·       Flexibility 

·       An interest in motor vehicles 

·       Customer service skills 

 

Entry Requirements 

·       Age 16+ 

·       GCSE grades 4 - 9 (or equivalent A*- C) in: 

·       Mathematics 

·       English Language 

 

Important information 

We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability, please state this on your application form and measures will be put in place to support you. 

The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions. 

You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to ‘off-the-job’ training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. 

We will support you in gaining Functional Skills in Mathematics and English should you require them. 

For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship 

 

 

The role of a Retail Parts Advisor Apprentice is a diverse and exciting role in one of the biggest car brands on the planet. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. 

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations. 

This is a great step into starting a career in one of the largest global automotive brands , which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager. 

 

The role of a Retail (Parts) Advisor Apprentice 

·       Building and maintaining relationships with internal and external customers both in person and over the phone 

·       Developing relationships with other departments 

·       Preparing orders 

·       Meeting deadlines 

·       Stock Control/ Management 

·       Processing Warranty Claims and Payments 

·       Identifying Parts 

·       Business development/ Planning 

·       Marketing and Visual Merchandising 

·       Forecasting and Budgeting 

·       Managing logistics including organizing and arranging deliveries 

·       Using your creativity, you have the chance to improve the parts process within your dealership 

·       Full time mentoring from a fully trained Mercedes-Benz technician 

 

Desired Skills and Personal Qualities 

·       Sales Skills 

·       Organizational skills 

·       ICT Skills 

·       Complaint resolution skills 

·       Problem solving abilities. 

·       Ability to work independently and as part of a team 

·       Flexibility 

·       An interest in motor vehicles 

·       Customer service skills 

 

Entry Requirements 

·       Age 16+ 

·       GCSE grades 4 - 9 (or equivalent A*- C) in: 

·       Mathematics 

·       English Language 

 

Important information 

We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability, please state this on your application form and measures will be put in place to support you. 

The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions. 

You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to ‘off-the-job’ training. Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process. 

We will support you in gaining Functional Skills in Mathematics and English should you require them. 

For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship