The role of a Retail Parts Advisor Apprentice is a diverse and exciting role in one of the biggest car brands on the planet. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. 

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations. 

This is a great step into starting a career in one of the largest global automotive brands , which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager. 

 

The role of a Retail (Parts) Advisor Apprentice 

·       Building and maintaining relationships with internal and external customers both in person and over the phone 

·       Developing relationships with other departments 

·       Preparing orders 

·       Meeting deadlines 

·       Stock Control/ Management 

·       Processing Warranty Claims and Payments 

·       Identifying Parts 

·       Business development/ Planning 

·       Marketing and Visual Merchandising 

·       Forecasting and Budgeting 

·       Managing logistics including organizing and arranging deliveries 

·       Using your creativity, you have the chance to improve the parts process within your dealership 

·       Full time mentoring from a fully trained Mercedes-Benz technician 

 

Desired Skills and Personal Qualities 

·       Sales Skills 

·       Organizational skills 

·       ICT Skills 

·       Complaint resolution skills 

·       Problem solving abilities. 

·       Ability to work independently and as part of a team 

·       Flexibility 

·       An interest in motor vehicles 

·       Customer service skills 

 

Entry Requirements 

·       Age 16+ 

·       GCSE grades 4 - 9 (or equivalent A*- C) in: 

 

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations. 

Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. 

This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor. 

People who complete the Customer Experience Specialist Service Advisor Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Service Advisor, Customer Support Executive, Service Manager and Product Support Specialist. 

 

·       Understanding your customers and the business 

·       Developing knowledge of relevant regulations and legislation 

·       Using appropriate resources and technology to meet the needs of customers. 

·       Keeping up to date with the most recent product information 

·       Resolving challenges and managing challenging situations 

 

·       Understanding the extended customer journey 

·       Understanding how to apply different skills and behaviors in various different situations 

·       Developing insights into customer behavior including influencing factors such as loyalty, emotion and culture 

·       Apply knowledge and skills to find solutions to complex challenges 

·       Analysing service levels and develop options for improvement 

·       Developing new ideas and initiatives to improve your business 

·       Learning knowledge of how to provide the correct customer service within the Motor Industry 

 

Desired Skills and Personal Qualities 

·       First-class customer service skills 

·       Organizational skills 

·       Listening & communication skills 

·       ICT skills 

·       Complaint resolution skills 

·       Problem solving abilities 

·       Ability to work independently and as part of a team 

·       An interest in motor vehicles 

 

As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tones, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing. 

Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.  Throughout the process you will be mentored by one of our highly skilled technicians. 

 

If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you! 

People who complete the Light Vehicle (Van) Technician Apprentice qualification will have an exciting career path ahead of them.  This apprenticeship may lead to roles including Van Technical Specialist, Diagnostic Technician and Technical Trainer. 

 

 

The role of a Light Vehicle (Van) Technician Apprentice 

·       Carrying out maintenance and repair work 

·       Visual inspections and care of customer vehicles 

·       Completion of relevant documentation 

·       Working with System Technicians on more complex and extensive diagnostic and repair tasks 

·       Full time mentoring from a fully trained Mercedes-Benz technician 

 

 

 The role of a Retail Parts Advisor Apprentice is a diverse and exciting role in one of the biggest car brands on the planet. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. 

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations. 

This is a great step into starting a career in one of the largest global automotive brands , which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager. 

We reserve the right to withdraw the role at any point during the recruitment process. 

 As a Light Vehicle Technician, you will service and repair all systems within the vehicle including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing. 

Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.  Throughout the process you will be mentored by one of our highly skilled technicians. 

If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you! 

People who complete the Light Vehicle Technician Apprenticeship will have an exciting career path ahead of them.  This apprenticeship may lead to roles including Systems Technician, Technical Trainer and Diagnostic Technician. 

We reserve the right to withdraw the role at any point during the recruitment process.