As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.
Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor.
We reserve the right to withdraw the role at any point during the recruitment process.
THIS IS A DUMMY VACANCY - DO NOT MAKE AN APPLICATION AGAINST THIS ROLE UNLESS YOU HAVE SPECIFICALLY BEEN ASKED TO BY A MEMBER OF THE TEAM.
As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tones, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians.
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you!
People who complete the Light Vehicle (Van) Technician Apprentice qualification will have an exciting career path ahead of them. This apprenticeship may lead to roles including Van Technical Specialist, Diagnostic Technician and Technical Trainer.
The role of a Light Vehicle (Van) Technician Apprentice
· Carrying out maintenance and repair work
· Visual inspections and care of customer vehicles
· Completion of relevant documentation
· Working with System Technicians on more complex and extensive diagnostic and repair tasks
· Full time mentoring from a fully trained Mercedes-Benz technician
Desired Skills and Personal Qualities
· Basic mechanical understanding or knowledge
· Passion and interest in the motor industry
· Team player
· Self- Motivated
· Attention to detail
· Enthusiasm to learn
· Dedicated
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz. The image shows a selection of roles our graduates have worked in.
As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tones, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians.
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you!
People who complete the Light Vehicle (Van) Technician Apprentice qualification will have an exciting career path ahead of them. This apprenticeship may lead to roles including Van Technical Specialist, Diagnostic Technician and Technical Trainer.
The role of a Light Vehicle (Van) Technician Apprentice
· Carrying out maintenance and repair work
· Visual inspections and care of customer vehicles
· Completion of relevant documentation
· Working with System Technicians on more complex and extensive diagnostic and repair tasks
· Full time mentoring from a fully trained Mercedes-Benz technician
Desired Skills and Personal Qualities
· Basic mechanical understanding or knowledge
· Passion and interest in the motor industry
· Team player
· Self- Motivated
· Attention to detail
· Enthusiasm to learn
· Dedicated
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz. The image shows a selection of roles our graduates have worked in.
As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tones, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians.
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you!
People who complete the Light Vehicle (Van) Technician Apprentice qualification will have an exciting career path ahead of them. This apprenticeship may lead to roles including Van Technical Specialist, Diagnostic Technician and Technical Trainer.
The role of a Light Vehicle (Van) Technician Apprentice
· Carrying out maintenance and repair work
· Visual inspections and care of customer vehicles
· Completion of relevant documentation
· Working with System Technicians on more complex and extensive diagnostic and repair tasks
· Full time mentoring from a fully trained Mercedes-Benz technician
Desired Skills and Personal Qualities
· Basic mechanical understanding or knowledge
· Passion and interest in the motor industry
· Team player
· Self- Motivated
· Attention to detail
· Enthusiasm to learn
· Dedicated
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz. The image shows a selection of roles our graduates have worked in.
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.
Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor.
We reserve the right to withdraw the role at any point during the recruitment process.
THIS IS A DUMMY VACANCY - DO NOT MAKE AN APPLICATION AGAINST THIS ROLE UNLESS YOU HAVE SPECIFICALLY BEEN ASKED TO BY A MEMBER OF THE TEAM.
As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tones, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians.
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you!
People who complete the Light Vehicle (Van) Technician Apprentice qualification will have an exciting career path ahead of them. This apprenticeship may lead to roles including Van Technical Specialist, Diagnostic Technician and Technical Trainer.
The role of a Light Vehicle (Van) Technician Apprentice
· Carrying out maintenance and repair work
· Visual inspections and care of customer vehicles
· Completion of relevant documentation
· Working with System Technicians on more complex and extensive diagnostic and repair tasks
· Full time mentoring from a fully trained Mercedes-Benz technician
Desired Skills and Personal Qualities
· Basic mechanical understanding or knowledge
· Passion and interest in the motor industry
· Team player
· Self- Motivated
· Attention to detail
· Enthusiasm to learn
· Dedicated
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz. The image shows a selection of roles our graduates have worked in.
As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tones, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians.
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you!
People who complete the Light Vehicle (Van) Technician Apprentice qualification will have an exciting career path ahead of them. This apprenticeship may lead to roles including Van Technical Specialist, Diagnostic Technician and Technical Trainer.
The role of a Light Vehicle (Van) Technician Apprentice
· Carrying out maintenance and repair work
· Visual inspections and care of customer vehicles
· Completion of relevant documentation
· Working with System Technicians on more complex and extensive diagnostic and repair tasks
· Full time mentoring from a fully trained Mercedes-Benz technician
Desired Skills and Personal Qualities
· Basic mechanical understanding or knowledge
· Passion and interest in the motor industry
· Team player
· Self- Motivated
· Attention to detail
· Enthusiasm to learn
· Dedicated
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz. The image shows a selection of roles our graduates have worked in.
As a Light Vehicle (Van) Technician, you will service and repair all systems within a vehicle up to 3.5 tones, including engine and exhaust systems, air conditioning and electronics. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With evermore-complex technologies, the tasks are constantly changing.
Working towards a Level 3 Service and Maintenance Light Vehicle Technician Apprenticeship you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Throughout the process you will be mentored by one of our highly skilled technicians.
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and offer good customer handling skills then this could be the role for you!
People who complete the Light Vehicle (Van) Technician Apprentice qualification will have an exciting career path ahead of them. This apprenticeship may lead to roles including Van Technical Specialist, Diagnostic Technician and Technical Trainer.
The role of a Light Vehicle (Van) Technician Apprentice
· Carrying out maintenance and repair work
· Visual inspections and care of customer vehicles
· Completion of relevant documentation
· Working with System Technicians on more complex and extensive diagnostic and repair tasks
· Full time mentoring from a fully trained Mercedes-Benz technician
Desired Skills and Personal Qualities
· Basic mechanical understanding or knowledge
· Passion and interest in the motor industry
· Team player
· Self- Motivated
· Attention to detail
· Enthusiasm to learn
· Dedicated
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz. The image shows a selection of roles our graduates have worked in.
