Start your career from the ground up with an exciting opportunity as a Customer Experience Specialist Service Advisor Apprentice within a professional automotive service environment.
This opportunity is specifically designed for individuals with little to no previous experience, all you need is enthusiasm, a willingness to learn, and a passion for delivering great service. We’ll provide the training, support and real-world experience to help you build your skills and confidence from day one.
In this varied and hands-on role, you’ll gain experience across all aspects of the Service Department. You’ll work on the front desk supporting customers face-to-face and over the phone, helping them throughout their service journey while learning how a successful aftersales operation runs. Every day brings something new, making this a fantastic way to develop practical skills in a busy environment.
Throughout your apprenticeship, you’ll develop valuable skills in understanding customer and business needs, using systems and technology, and evaluating customer service levels to improve the overall experience. Just as importantly, you’ll learn how to handle a wide range of customer situations, build strong relationships and contribute to customer loyalty and retention.
You’ll work towards a Level 3 Customer Service Specialist Apprenticeship, where you’ll learn the essential foundations of the role step by step. As your confidence grows, you’ll take on more responsibility and further develop your expertise in more complex situations.
This role is perfect for school leavers looking for their first step into the automotive industry. With clear career progression pathways leading to a Service Advisor position, this apprenticeship can be the start of a long and successful career.
If you’re eager to learn, ready to get stuck in and want to grow within a professional environment, this is the perfect place to begin.
We reserve the right to withdraw the role at any point during the recruitment process.